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Customer Service

Placing an Order

To place an order on our website, please use our secure on-line shopping basket and enter your credit card information. If you would like to place an order by phone, please call us toll free at 1-888-269-7516.

Methods of Payment

We accept Visa, Mastercard, Discover and Amex, .
We can also accept cashier's checks. In the event you use a cashier's check, please send to:

OhMyDogSupplies.com
1278 Indiana St . # 301
San Francisco, CA 94107
All orders by check or money order will be sent upon receipt of payment.

Sales Tax

Sales tax will only be assessed for orders that are shipped within the state of Wyoming (6%) and California (9.25%). All other states and countries are tax-exempt.

Shipping/Express Shipping

OhMyDogSupplies.com process orders Monday through Friday, excluding Holidays. We ship by the manufacturer via ground service by UPS, Fed-Ex and USPS Ground. Multiple ordered items may ship in separate packages.

Most items are shipped within 3-7 working days but please allow up to 14 working days for your delivery to arrive at your dogs door. Any special ordered items will take longer and delivery times could be as long as 14-21 working days.

Rush Orders

In the event you would like to request a rush order on any of the items at OhMyDogSupplies.com, please go to our Contact Us select "Expedited Shipping" from the dropdown menu . We will do whatever we can to accommodate you.

Oversized orders may incur additional shipping charges. Incorrect or undeliverable addresses and refused shipments resulting in an item being "returned to shipper" will be charged for shipping fees.

International, Alaska, Hawaii, APO/FPO Shipping

Shipping outside the continental U.S. will require additional Shipping charges. These fee will cover any taxes or duties so that you will not be responsible for any additional fees once your package arrives to your door. Needing help on this go to our Contact Us section select "International Shipping" from the dropdown menu.

Availability & Back Order Items

Do to items being sent from the directly from the manufacturer. Most items are always in stock but sometime there are runs on an item and it's periodically out of stock. If this should ever happen we will email you right away letting you know when that item will be shipping again.

Defective Merchandise

Satisfaction is extremely important to Ohmydogsupplies. The items you'll receive are of the high quality products, in excellent condition. 100% guarantee all products against defects in materials and craftsmanship. Freight damages or product defects must be reported to us within 5 days of receipt of your order.

Low Price Guarantee

If you find a lower advertised price than our net price on a new, identical product, at a Competitor or Web Competitor within 30 days of making your purchase on our website or through our call center, we will match that price & refund the difference. Net price is calcluated by adding the unit price, shipping price, and any related fees when comparing to a Web Competitor. Shipping is not calculated in Net Price when comparing to a Retail Competitor. Please make sure to have proof of the low price available when requesting your price match. Proof must be in the form of an advertised price on a website, or an advertised price in a print advertisement.

We can not accept proof along the lines of "I saw it in ____ store, call them up and ask." The price must be advertised online or in print.

Oh My Dog Supplies reserves the right to reject any price match that cannot be verified by proof acceptable to Oh My Dog Supplies in its sole discretion.

Exclusions to the Low Price Guarantee include items sold on internet auction sites or at local or special events (e.g. grand openings, closeouts, clearances, liquidations, anniversary sales, etc). Also, we will not price match taxes, typographical errors or special offers from a manufacturer or competitor. If our Competitor is out of stock, or states in their ad that quantities are limited, the product is not eligible for the Low Price Guarantee. We reserve the right that our Competitor has the product in stock at the low price.

Not applicable when coupon codes or promotions are used.

Return & Exchange Policy

We pride ourselves in carrying high quality items and we hope that you will be pleased with your order. There are occasions where a return or exchange may be necessary.

Period:

All returns and exchanges must be received by Oh My Dog Supplies within one hundred eighty (180) days of shipment to you, with the exception of any item sold in the Dog Clothes category. All returns and exchanges on dog clothing must be received by Oh My Dog Supplies within fifteen (15) days of shipment to you.

Prohibited Returns or Exchanges:

The following items may not be returned or exchanged:

  • Customized or personalized merchandise
  • Gift certificates
  • Items in the Clearance section
Fees:

Unopened Exchanges: No fees will be charged but the cost of shipping will apply.

All items returned to us new, unopened, and in their original, undamaged packaging may be exchanged, free of charge, for another item. Only the first exchange is free. Customer pays for shipping back to Oh My Dog Supplies, and we will ship the exchanged item back to you but shipping fees apply.

All Other Exchanges: 15% restocking fee and shipping cost will apply.

If you return an item that has been used, opened, and/or damaged in any way, Oh My Dog Supplies reserves the right to allow an exchange, and to charge a 15% restocking fee, or to refuse an exchange of the item (see Policies & Rules, below).

Any return requesting a refund to a credit card or Paypal account will be assessed a 15% restocking fee.

Refunds:

You should expect to receive any refund made pursuant to a return or exchange within four weeks of giving your package to the return shipper. In most cases, your refund will be received more quickly. If you have not received a refund within four weeks of giving your package to the return shipper, please contact us and we will investigate the status of your refund.

Policies & Rules:

All items sold by Oh My Dog Supplies are shipped in their original factory packaging as supplied by the manufacturer/distributor. Items may be returned or exchanged only if in the original manufacturer's packaging and in the same condition as sold, including any instructions and/or documentation, attached tags, etc.

No returns or exchanges will be accepted without an RA number. All RA requests are to be made by email to returns@ohmydogsupplies.com or by calling us at (888) 269-7516 x706. We will refuse any package returned to us without a valid RA number clearly visible on the outside of the package.

Customer is responsible for shipping any return or exchange item back to Oh My Dog Supplies. Returns or exchanges sent to us COD will be refused. (In the event that the return or exchange is due to our error (i.e., you receive an incorrect or defective item), we will refund you the cost of shipping the item back to us.)

Oh My Dog Supplies is not responsible for any personal items that may be included in returned or exchanged merchandise.

Returns or exchanges must be received within ten (10) days business days from the date that the RA# is issued, or within one hundred eighty (180) days from the date the original item was shipped to you, whichever is sooner. (note: Dog Clothes items must be received within 15 days)

Oh My Dog Supplies is not responsible for items that have been damaged during return shipment. Such items remain the property of the customer, and you may be charged to have them sent back to you.

All approved returns/exchanges should be sent to:

Oh My Dog Supplies
RA# (insert your RA number)
1278 Indiana St. # 301
San Francisco, CA 94107

Any return/exchange that does not comply with these Policies and Rules will be returned to sender, and no credits will be issued.

Oh My Dog Supplies reserves the right, in its sole discretion, to interpret and apply these Policies and Rules to all exchanges and returns.

Doggie Damage

Ohmydogsupplies cannot be responsible for items that have been ruined by your destructive dog or puppy. Our products we sell are very durable, but are not indestructible. Before ordering, choose carefully depending on the age and behavior of your dog or puppy.

Other Marketplaces

These policies only apply to orders placed on Ohmydogsupplies.com, and do not apply to purchased made on other marketplaces such as Amazon, Buy.com, or Ebay.  Please see the policies listed on the site you purchased from for more information.

Thank you for visiting OhMyDogSupplies.com!

 
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