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Return Policy

Return & Exchange Policy

We pride ourselves in carrying high quality items and we hope that you will be pleased with your order. There are occasions where a return or exchange may be necessary.

Period:

All returns and exchanges must be received by Oh My Dog Supplies within one hundred eighty (180) days of shipment to you, with the exception of any item sold in the Dog Clothes category. All returns and exchanges on dog clothing must be received by Oh My Dog Supplies within fifteen (15) days of shipment to you.

Prohibited Returns or Exchanges:

The following items may not be returned or exchanged:

  • Customized or personalized merchandise
  • Gift certificates and Gift cards
  • All clearance items
Fees:

Unopened Exchanges: No fee apply.

All items returned to us new, unopened, not washed, laundered and in their original, undamaged packaging may be exchanged, free of charge, for another item. Clothing we gladly accepts returns of unworn, unwashed merchandise with the original tags on the items. Only the first exchange is free. All grooming items cannot be returned do to sanitary reasons. Customer pays for shipping back to Oh My Dog Supplies, and we will ship the exchanged item back but shipping fees apply.

All Other Exchanges: 15% restocking fee.

If you return an item that has been used, opened, and/or damaged in any way, Oh My Dog Supplies reserves the right to allow an exchange, and to charge a 15% restocking fee, or to refuse an exchange of the item (see Policies & Rules, below).

Refunds:

You should expect to receive any refund made pursuant to a return or exchange within four weeks of giving your package to the return shipper. In most cases, your refund will be received more quickly. If you have not received a refund within four weeks of giving your package to the return shipper, please contact us and we will investigate the status of your refund.

Policies & Rules:

All items sold by Oh My Dog Supplies are shipped in their original factory packaging as supplied by the manufacturer/distributor. Items may be returned or exchanged only if in the original manufacturer's packaging, unassembled and in the same condition as sold, including any instructions and/or documentation, attached tags, etc.

Oh My Dog Supplies is unable to exchange or return any dog bed, bed cover, mat, crate pad, seat covers or any other item that comes back and is found to be dirty, has dog hair on it, smells of dog, stained, damaged, abused or show signs of uses, washed or laundered. Oh My Dog Supplies would not be able to credit you back for this item.

No returns or exchanges will be accepted without an RA number. If any item is return and received without an RA number on the outside of the package, it will be assessed 15% restocking fee automatically. To request an RA number please go our Contact Us section and select Return/Exchange from the dropdown menu. We will refuse any package returned to us without a valid RA number clearly visible on the outside of the package.

Customer is responsible for shipping any return or exchange item back to Oh My Dog Supplies. Returns or exchanges sent to us COD will be refused. (In the event that the return or exchange is due to our error (i.e., you receive an incorrect or defective item), we will refund you the cost of shipping the item back to us.)

Oh My Dog Supplies is not responsible for any personal items that may be included in returned or exchanged merchandise.

Returns or exchanges must be received within ten (10) days business days from the date that the RA# is issued, or within one hundred eighty (180) days from the date the original item was shipped to you, whichever is sooner.

Oh My Dog Supplies is not responsible for items that have been damaged during return shipment. Such items remain the property of the customer, and you may be charged to have them sent back to you.

All approved returns/exchanges should be sent to:

Oh My Dog Supplies
RA# (insert your RA number)
1278 Indiana St. #301
San Francisco, CA 94107

Any return/exchange that does not comply with these Policies and Rules will be returned to sender, and no credits will be issued.

Oh My Dog Supplies reserves the right, in its sole discretion, to interpret and apply these Policies and Rules to all exchanges and returns.

Doggie Damage

Ohmydogsupplies cannot be responsible for items that have been ruined by your destructive dog or puppy. Our products we sell are very durable, but are not indestructible. Before ordering, choose carefully depending on the age and behavior of your dog or puppy.

 
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