If you find a lower advertised price than our net price on a new,
identical product, at a Competitor or Web Competitor within 30 days of
making your purchase on our website or through our call center, we will
match that price & refund the difference. Net price is calcluated
by adding the unit price, shipping price, and any related fees when
comparing to a Web Competitor. Shipping is not calculated in Net Price
when comparing to a Retail Competitor. Please make sure to have proof
of the low price available when requesting your price match. Proof must be in the form of an advertised price on a website, or an advertised price in a print advertisement.
We can not accept proof along the lines of "I saw it in ____ store, call them up and ask." The price must be advertised online or in print.
Oh My Dog Supplies reserves the right to reject any price match that
cannot be verified by proof acceptable to Oh My Dog Supplies in its
Exclusions to the Low Price Guarantee include items sold on internet
auction sites or at local or special events (e.g. grand openings,
closeouts, clearances, liquidations, anniversary sales, etc). Also, we
will not price match taxes, typographical errors or special offers from
a manufacturer or competitor. If our Competitor is out of stock, or
states in their ad that quantities are limited, the product is not
eligible for the Low Price Guarantee. We reserve the right to verify that our
Competitor has the product in stock at the low price.
Not applicable when other discounts or promotions are applied.
We pride ourselves in carrying high quality items and we hope that you
will be pleased with your order. There are occasions where a return or
exchange may be necessary.
All returns and exchanges must be received by Oh My Dog Supplies
within one hundred eighty (180) days of shipment to you, with the
exception of any item sold in the Dog Clothes category. All returns
and exchanges on dog clothing must be received by Oh My Dog Supplies
within fifteen (15) days of shipment to you.
Prohibited Returns or Exchanges:
The following items may not be returned or exchanged:
Unopened Exchanges: No fees will be charged but the cost of shipping will apply.
All items returned to us new, unopened, and in their original,
undamaged packaging may be exchanged, free of charge, for another item.
Only the first exchange is free. Customer pays for shipping back to Oh
My Dog Supplies, and we will ship the exchanged item back to you but
shipping fees apply.
All Other Exchanges: 15% restocking fee and shipping cost will apply.
If you return an item that has been used, opened, and/or damaged in any
way, Oh My Dog Supplies reserves the right to allow an exchange, and to
charge a 15% restocking fee, or to refuse an exchange of the item (see
Policies & Rules, below).
Returns: 15% restocking fee, unless return amount held as in-store credit
No fee incurred for any item returned for store credit will . Any
return requesting a refund to a credit card or Paypal account will be
assessed a 15% restocking fee.
You should expect to receive any refund made pursuant to a return or
exchange within four weeks of giving your package to the return
shipper. In most cases, your refund will be received more quickly. If
you have not received a refund within four weeks of giving your package
to the return shipper, please contact us and we will investigate the
status of your refund.