Our Unbeatable Guarantee:
You will only receive unique dog gear from us. You will not see any of our items being sold at the local corporate-owned pet megastores.
If you buy an item from us, and see it being sold at your local pet megastore* (Petco, Petsmart, etc ), simply return the item to us within 30 days of your order & let us know what retail location the item is being sold at. We'll not only give you a full refund of your purchase price, but we will also send you an additional $100!
We guarantee that you and your dog will enjoy your purchase.
If for any reason you are not happy with the product you receive, just return it to us within 30 days of the day it was delivered, and we will refund the entire purchase price. If your order consists of a consumable product (food, treats, supplements, etc), just return the unused portion.
Note: If your dog mutilates your item, we cannot accept the return. Our customers tend to be very honest people and understand that returns due to doggie damage are not within the spirit of the guarantee and cannot be honored.
* Pet megastores that automatically qualify for the uniqueness guarantee are Petco, Petsmart, and Walmart. Other stores can qualify also upon our approval (we don't know all the stores out there)!
** If you need to return an item, you have your choice between store credit or a refund. The 15% restocking fee is waived if you choose store credit.